Help
Answers to common questions about referr.io.
Step-by-step guide
How referr.io works
FAQs
How does the referral loop work?
Three transactions: staff mint a referral for an existing customer, the friend visits and gets their reward, then the original customer returns to claim theirs. See the full walkthrough →
What data does this get access to?
Referr.io is standalone and maintains strict data independence from other systems your business may run, e.g. your POS. For more information refer to our privacy policy.
Does my customer need to download an app?
No. Everything runs in their phone's browser. They scan a QR code at the counter and get a personal page they can bookmark or screenshot.
How does the referred friend claim their reward?
The friend opens the share link they received, which shows their QR code. They present it at the counter and your staff scans it to confirm the reward.
How does the original customer claim their reward?
Once they've sent enough referrals, they come back and show the private QR code on their referrer page. Staff scans it and marks the reward as given.
What if my customer loses their referrer link?
The link is permanent — if they bookmarked or screenshotted it, it will still work. If they didn't save it, staff can generate a new referral for them at the counter.
Can I run more than one promotion at once?
Yes. You can create multiple promotions and staff can choose which one to use when minting a referral at the counter.
Can I see how many referrals each promotion has generated?
Yes. The Analytics page breaks down referrals sent, friends converted, and rewards redeemed for each promotion.
